OnlyMaids Canada is committed to fostering connections between professionals and customers while respecting your right to privacy. Our goal is to create a world where everyone can easily find and engage professional services. Trust is at the core of our community, and part of building that trust involves being transparent about how we handle your information and safeguarding your privacy rights.
This Privacy Policy outlines how OnlyMaids Canada, its subsidiaries, and affiliates (referred to as “we,” “us,” or “OnlyMaids Canada”) handle personal information concerning your use of the OnlyMaids Canada Platform. Depending on your location and the specific services you use on the OnlyMaids Canada Platform, there may be additional privacy information that applies to you. You can access this supplementary information through the provided links to understand how we process personal information in those regions and for particular services.
1. DEFINITIONS
In this Privacy Policy, unless the context requires otherwise, undefined terms shall have the same definition as in our Terms of Service (“Terms”).
2. PERSONAL INFORMATION WE COLLECT
2.1 Information Needed to Use the OnlyMaids Platform.
We collect personal information about you when you use the OnlyMaids Platform. This information is essential for us to provide our services and may include:
Contact, Account, and Profile Information: This includes details such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, depending on the features you use.
Identity Verification and Payment Information: This may include images of your government-issued ID (as permitted by applicable laws), your ID number or other verification information, and bank account or payment account information. If you are not a registered user of OnlyMaids, we may receive payment information related to you, such as when a user provides your payment card to complete a booking. If you provide a copy of your ID, we may scan, use, and store the information in your ID for identity verification and security purposes.
2.2 Information You Choose to Give Us.
You have the option to provide us with additional personal information, which may include:
Additional Profile Information: Such as gender, preferred language(s), city, and a personal description. Some of this information, as indicated in your account settings, may be part of your public profile page and will be publicly visible.
Information About Others: This could include payment information belonging to another person or information about a co-user. By providing such personal information about others, you certify that you have the necessary permissions to share this information with OnlyMaids for the purposes described in this Privacy Policy, and that you have shared this Privacy Policy with them.
Address Book Contact Information: Any other information, such as health-related details if you choose to share them with us.
2.3 Information Automatically Collected by Using the OnlyMaids Platform and Our Payment Services.
When you use the OnlyMaids Platform and Payment Services, we automatically collect personal and other information, including:
Geolocation Information: This includes precise or approximate location data determined from your IP address, mobile device’s GPS, or other information you share with us, depending on your device settings. We may also collect this information when you are not actively using the app if you enable location services through your settings or device permissions.
Usage Information: Such as the pages or content you view, searches for service providers, bookings you have made, additional services you have added, and other actions on the OnlyMaids Platform.
Log Data and Device Information: Details about how you have used the OnlyMaids Platform, including interactions with third-party applications, your IP address, access dates and times, hardware and software information, device event information, unique identifiers, crash data, and pages you have viewed or interacted with before or after using the OnlyMaids Platform. We may collect this information even if you have not created an OnlyMaids account or logged in.
Cookies and Similar Technologies: As described in our Cookie Policy.
Payment Transaction Information: Such as the payment instrument used, date and time of payment, payment amount, payment instrument expiration date, billing postcode, and other transaction-related details.
2.4 Personal Information We Collect from Third Parties.
We may collect personal information from other sources, including:
Third-Party Services: If you link, connect, or log in to the OnlyMaids Platform using a third-party service (e.g., Google, Facebook, Apple), you authorize that service to provide us with information, such as your registration details, friends list, and profile information, in accordance with their privacy settings and your authorizations.
Background Information: To the extent permitted by applicable laws, we may obtain background information about you, such as criminal records, background checks, or other relevant information, depending on your location. We may use this information, including your full name and date of birth, for these purposes.
Enterprise Product Invitations and Account Management: Organizations using our Enterprise products may provide personal information to facilitate account management and invitations to use enterprise products.
Referrals and Co-Users: If you are invited to use the OnlyMaids Platform, for instance, as a co-user for a service, the person who invited you may provide personal information about you, such as your email address or contact information.
Guest Service Claims: If you make a claim under our Guest Service Insurance policy, we will collect information regarding your claim to process, handle, or assess it in line with this Privacy Policy.
Other Sources: To the extent permitted by applicable law, we may receive additional information about you from third-party service providers and partners, such as references, demographic data, or information to help detect fraud and safety issues. This may include information about your activities on and off the OnlyMaids Platform, your experiences, and interactions with our partners, as well as health-related information, if you choose to share it with us.
3. HOW WE USE INFORMATION WE COLLECT
We use the personal information we collect as outlined in this Privacy Policy.
3.1 Provide, Improve, and Develop the OnlyMaids Platform.
We may process this information to:
- Enable you to access the OnlyMaids Platform and make and receive payments.
- Enable communication between users.
- Process your service requests.
- Perform analytics, debug, and conduct research.
- Provide customer service training.
- Send you messages, updates, security alerts, and account notifications.
- Process, handle, or assess insurance claims or similar claims.
- Personalize and customize your experience based on your interactions with the OnlyMaids Platform, your search and booking history, your profile information and preferences, and other content you submit.
- Enable your use of our enterprise products and service offerings.
- If you provide us with your contacts’ information, we may process this information to facilitate referral invitations, share service details, detect and prevent fraud, or facilitate your requests, among other authorized purposes.
3.2 Create and Maintain a Trusted and Safer Environment.
We may process this information to:
- Detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activities.
- Study and combat discrimination in accordance with our Non-Discrimination Policy.
- Conduct fraud prevention, security investigations, and risk assessments.
- Verify or authenticate information provided by you.
- Conduct checks against databases and other information sources, including background checks.
- Comply with legal obligations, protect the health and well-being of our users and the public.
- Resolve disputes with our users.
- Enforce our agreements with third parties.
- Determine eligibility for certain types of bookings.
- Comply with the law, respond to legal requests, prevent harm, and protect our rights.
- Enforce our Terms and other policies.
- Assess or evaluate your interactions with the OnlyMaids Platform and information obtained from third parties.
3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing.
We may process this information to:
- Send you promotional messages, marketing, advertising, and other information based on your preferences.
- Personalize, measure, and improve our advertising.
- Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities.
- Analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information of potential interest.
3.4 How the OnlyMaids Platform Processes Communications.
We may analyze your communications with other users and use automated methods to review your communications for fraud, security, and violations of the OnlyMaids platform policies. We may also analyze communications for research purposes to improve customer experience and service quality.
3.5 Communicate with You About Services and Updates.
We may use your information to notify you about changes to our services, such as updates to our terms, conditions, and policies. This may also include responding to your support requests, comments, or questions.
3.6 Legal Bases for Processing Personal Information (EU and UK Users Only).
If you are an EU or UK resident, our legal bases for collecting and using your personal information will depend on the personal information concerned and the specific context in which we collect it. We will collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
4. SHARING & DISCLOSURE
4.1 With Your Consent.
Where you have provided consent, we share your information, including:
- With service providers to process your booking requests. For example, we may share your name, phone number, and payment information with a service provider when you submit a booking request. If you need help finding a service provider, you can also share your location data with us.
- With third parties that you authorize to receive your information.
- With service providers you request to receive services from.
4.2 Sharing Between Service Providers and Users.
If you are a service provider, we may share your information with users who book your services. This includes your name, photo, average rating, responsiveness, and other profile information.
4.3 Sharing Between Users and Co-Users.
If you are a co-user, you may share your information with other users or service providers as part of the services being provided. This includes information such as your name, phone number, and any additional information you choose to share.
4.4 Service Providers, Business Partners, and Third Parties.
We may share your information with third-party service providers, business partners, and other third parties for the following purposes:
- With service providers to enable them to provide their services to you. For example, we may share your information with payment processors to process your transactions.
- With business partners and other third parties for their own marketing and advertising purposes, unless you opt out of this type of sharing by following the instructions in our Cookie Policy.
- For analytics and research purposes, to improve and customize the OnlyMaids Platform.
- For fraud detection and prevention purposes.
- In connection with legal proceedings, investigations, or disputes, or when we believe it is necessary to protect the rights, privacy, safety, and security of users, OnlyMaids, or others.
- In connection with a corporate transaction, such as a sale, merger, or acquisition of all or part of our business, assets, or stock. If this happens, we will ensure that the recipient of the information continues to protect your personal information to the standards described in this Privacy Policy.
- Between and among OnlyMaids and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.
- With your consent or at your direction, including if we notify you through the OnlyMaids Platform that the information you provide will be shared in a particular manner, and you provide such information.
4.5 Safety and Compliance with Law.
OnlyMaids may disclose your information, including personal information, to courts, law enforcement, governmental authorities, or authorized third parties if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary:
- To comply with our legal obligations.
- To comply with legal process and to respond to claims asserted against OnlyMaids.
- To respond to valid requests relating to a criminal investigation, a body of public authorities, or other investigative bodies.
- To protect the rights, privacy, safety, or property of OnlyMaids, users, or the public.
- To prevent, detect, or investigate illegal activities or breaches of our Terms.
- To use and defend against legal claims or comply with a court order, legal process, or other legal or governmental requirements.
4.6 Aggregated Data.
We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
5. INTERNATIONAL DATA TRANSFERS
OnlyMaids is a global platform, and personal information may be stored and processed in any country where we have operations or where we engage service providers. We may transfer your personal information to countries other than your own country, including to Canada, where we have operations or service providers. These countries may have data protection laws that are different from the laws of your country.
6. YOUR RIGHTS
You may exercise any of the rights described in this section by contacting us. Please note that we may ask you to verify your identity before taking further action on your request.
6.1 Access and Data Portability.
You can request a copy of your personal information stored on our platform.
6.2 Correction of Inaccurate or Incomplete Information.
You have the right to ask us to correct inaccurate or incomplete personal information concerning you.
6.3 Data Retention and Erasure.
We will retain your personal information for as long as your account is active or as needed to provide you with the services. If you wish to delete your account, we will take steps to delete your personal information as described in Section 7.
6.4 Withdraw Your Consent.
You can withdraw your consent to our processing of your information at any time.
6.5 Objection to Our Use of Your Information.
You can object to our processing of your information based on our legitimate interests.
6.6 Restriction of Our Use of Your Information.
You can ask us to restrict our processing of your personal information.
6.7 Deletion of Your Information.
You can request the deletion of your personal information.
6.8 Portability of Your Information.
You have the right to receive your personal information from us in a structured, commonly used, and machine-readable format.
6.9 Lodge a Complaint.
You have the right to lodge a complaint with a data protection authority if you have concerns about how we process your personal information.
7. ACCOUNT DELETION
If you choose to delete your OnlyMaids account, your personal information will be deleted. However, some information may remain in our records after deletion, including for legal, regulatory, fraud detection, and safety purposes.
8. SECURITY
We take reasonable measures to help protect your personal information in an effort to prevent loss, misuse, unauthorized access, and disclosure. No method of transmission over the internet or electronic storage is entirely secure, so we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us.
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. CHANGES TO THIS PRIVACY POLICY**
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Revisions will be posted on this page and the date of the latest revision will be indicated at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about our practices. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice through the OnlyMaids platform prior to the effective date of the changes.
10. CONTACT US
If you have any questions about this Privacy Policy or the OnlyMaids platform, please contact us at:
OnlyMaids, Inc.
privacy@onlymaids.ca
Please note that OnlyMaids is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) with respect to personal information received or transferred pursuant to the Privacy Shield Framework. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact the FTC for more information or to file a complaint. The FTC’s contact information can be found at FTC Complaint Assistant.
This is a simplified summary of the Privacy Policy, and the actual document may contain more details and legal language. It’s essential to review the full Privacy Policy carefully, especially if you have specific privacy concerns or questions about how your data is handled on the OnlyMaids platform.
